Since Trendzmy.com operates under trade Channel, means we procure many orders from our Trade partners at various level and ensure the most economical retail value of your ordered product, so Return of any such product lies under some policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you to ensure that these Sellers would not get losses in providing products at economical and completive price.
Products listed under a particular category may not have the same returns policy. For all products, the policy on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return policy on the product page for any exceptions to the table below.
The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.
|1. Lifestyle including Watches, Sunglasses, Fashion Accessories||2 Days|
|1. Lifestyle: Sport & Fitness Equipment,, Baby Care, Jewellery, Accessories, Travel Accessories||2 days
Refund or replacement
|2. Home: Home décor, Furnishing, Home Improvement Tools, Household Items, and Pet Supplies;||7 days
Refund or replacement
|3. All Electronics, Furniture and Large appliances other than Apple / Beats and Google Products||7 days
For products requiring installation, returns shall be eligible only when such products are installed by the brand’s authorized personnel.
In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.
If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service centre to resolve any subsequent issues.
In any case, only one replacement shall be provided.
|4. Apple / Beats & Google Products (Mobiles, Tablets,Laptops, Smart Watches)|| 10 days
For all functionality related issues, do contact the brand authorized service centre directly.
· Authorized Service Partner Locator :
o Apple / Beats – https://locate.apple.com/in/en
o Google- https://support.google.com/pixelphone/answer/7173456?hl=en-GB
· Brand Support Site :
o Apple / Beats – https://support.apple.com/en-in
o Google – https://madeby.google.com/intl/en_in/phone/support/
|5. No Returns categories||Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.
You can view the complete list of non-returnable products below
Trendzmy.com is committed to provide its products at Most Economical Pricing Tag. Many a times Mistakes Happen while ordering or delivering those products like Wrong Size or Color, wrong Design or other reasons. Trendzmy.com takes all responsibility if the Delivered product does not match your order and you wish to Exchange it, just email the Order No and the issue you faced in the order delivered. We will generate the Pick up FREE OF COST for you.
But if the Product delivered matches your Order and still you want the Exchange than you will have to Pay Pick up charges for the product.
Since Trendzmy.com works on a very small margin, it is Not Possible for us to bear the Loss of our Customer’s mistake/ negligence. In this case if the Customer Exchange the product they shall have to bear the Pick Up charges and if they want to Return the product, the cost amount of the Product will be Provided back after Deducting Pick Up charges amount.
Products lies under NON RETURNABLE LIST and Not Acceptable Return are
|Category||Products that can’t be returned|
|Auto Accessories||Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax|
|Altered or Repaired||Any Clothing or Accessories or Equipment or any other product like, Lehengas, Suits, Dresses that are Altered or Stitched as per Order|
|Bath and Spa||Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps|
|Baby Care||Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers|
|Cleaning Products||Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder|
|Used Product||Products that are Mal-Handed or Used beyond Getting Sold after Return|
|Without Accessories and Original Tags and Packing||Items that are Opened and Exposed without Tags and Rip off Original Packing without proper Handling or Missing accessories supplied along with|
|Fashion||Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits|
|Footwear Accessories||Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax|
|Gardening Products||Plant Saplings, Plant Seeds and Soil Manure|
|Health Care||Antiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip|
|Home Products||Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces and Sprays|
|Hygiene||Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care|
|Innerwear||Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests|
|Music Instrument Accessories|
You can raise a cancellation request with your order number clearly stated – by sending an email to firstname.lastname@example.org Mention the reason of email and order number in the Subject Line of the email.
If you wish to cancel an order, please ensure cancelling it within two hours of placing the order.
If you cannot do so immediately, ensure raising the cancellation request before the order is moved for procurement.
Order once moved for procurement CANNOT be canceled.
In case, you have canceled an order within two hours of placing it or before it has been moved to procurement – you will be issued a refund within 7 days of cancellation of the order.
Order once shipped from our warehouse CANNOT be canceled, but if you are unsatisfied with your order upon delivery, you can raise a Return request and the same will be considered according to Return Policy.
If due to unavoidable circumstances, or situations beyond our control, your order is not processed, cannot be procured or is not shipped to you within a certain time, the order shall stand canceled, and the entire amount will be refunded to you; no liability shall be incurred by either side.